Duit Kecik Ada Tak?


Written on 11/04/2008 05:59:00 pm by sikapitan

You’ve all experienced it before, that moment when as a customer you get this “What the hell is going on here” feeling. We Malaysians are a bit more tolerant than others I guess, because ever since I started being reasonably conscious of customer experience, the level of service have not improved one-bit.

This list of things that pisses me off about our customer service experience is not exhaustive, but after one too many bad experiences, I really need to take this down, in random order of “annoying-ness”:

  • “Sir, let me just connect you to him,” then…Tut-tut-tut. Nothing. What the hell?
  • Waiters that hang around talking while obviously ignoring your call for service. This is most common in mamaks. What the hell?
  • Store assistants that follow you 3 meters away. Maybe I missed this during Sales training but I guess its essential – Treat All Customers Like Potential Thieves 101. What the hell?
  • Assistants that try to tell you what size you should get. Most of the time it’ll be off-the-mark because they’re from a different generation where wearing shirts one-size too big is the trend. Screw them, I wear mine fitted. What the hell?
  • Store assistants that assume they’re smarter than you or you’re ignorant. This happen sometimes when you’re purchasing high-end products like TV sets, radio…it’s great if they offer advice, but please don’t patronize. What the hell?
  • People that offer unwanted and unsolicited advice. “Eh, if you’re getting married, you should go to Bukit Merah Laketown for your honeymoon…,” Thanks, piss off. What the hell?
  • Foreign workers that can’t understand what I’m trying to say. “Teh O Limau Suam satu” Nods. Then returns with Sirap Bandung Ais with Extra Red Beans. What the hell?
  • “Ada duit kecik tak?” I feel like smacking these guys sometimes. I understand if you do it out of necessity, but I can see that small change in your teller, you jackass. What the hell?

Sigh. Love this world.

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