Something about Sushi King and McDonald’s

Written on 1/07/2009 10:38:00 pm by sikapitan

I had dinner at Sushi King, Subang Parade with my wife and in-laws. She loves sushi, but I must warn her to avoid the really raw ones.

We frequent the outlet quite often previously. But tonight I found that the service level has dropped significantly. They couldn’t get the orders right, it was hard to get their attention, and they even served something that was wrongly described in the menu.

There was a point when I felt it was like at the mamaks, when I had to wave my arms frantically trying to get their attention while they were busy chit-chatting. The fact that there was only 6 other customers made it worse.

Since we’re on the topic of lousy customer service from food outlets, has anyone noticed how bad McDonald’s service level is nowadays?

I usually go to the outlet in Taipan. Despite the horrible traffic situation, I had fond memories of that restaurant. I used to go there for snacks after my guitar lessons at the now-defunct Yamaha. It was a vibrant, fun environment, and fast food really meant fast food.

But nowadays, the queue to order is so bad that I just couldn’t be bothered. Only ONE counter would be opened, and this is despite there being a significant queue. The rest of the crew would be busy making jokes and chit-chatting with the Home-Delivery riders.

In fact, the whole environment has deteriorated with the increase in the number of these riders. They would congregate outside, talking loudly, and then when they come to pick up orders, they would usually create a big scene that is so unprofessional and unruly.

I think McDonald’s has lost focus of the “ambience” of their outlets when they concentrate on the Home Delivery business model. Even then, it is not perfect.

Last Saturday, we wanted to order-in as it was raining. Gave the damn McD’s number a call, waited for a few minutes, then was told nonchalantly that they would NOT be delivering because it’s raining. Go figure.

I called Domino’s and two hot regular thin crust pizzas reached my place in 30 minutes. Now, they’ve got my vote.

2009’s resolution: Reduce unnecessary anger by venting frustration out as soon as possible...

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